Atul Ltd 2017-18

73 04. What is the direct contribution of the Company towards community development in terms of amount (in ` ) and what are the details of the projects I initiatives undertaken? The direct contribution of the Company was ` 739 lakhs (2017-18); details of the projects | initiatives undertaken are mentioned at page number 29. 05. Has the Company taken steps to ensure that community development projects | initiatives are successfully adopted by the community? Atul Foundation Trust identifies and implements projects along with the beneficiaries to ensure their successful adoption; for example, the project to build toilets is being implemented with active participation of all the beneficiaries. Principle 9: Value to the customers Businesses will engage with and provide value to their customers and consumers in a responsible manner. 01. What percentage of customer complaints | consumer cases are pending as on March 31, 2018? Around 1%. 02. Does the Company display product information on the product label, over and above what is mandated as per local laws? The Company proactively displays product information on the label as per applicable national and international laws. Any additional information required is provided to the customers | consumers. 03. Is there any case filed by any Stakeholder against the Company regarding unfair trade practices, irresponsible advertising and | or anti-competitive behaviour during the last 5 years and pending as on March 31, 2018? No cases were filed by any Stakeholder against the Company for the above reasons. 04. Did the Company carry out any consumer survey | satisfaction trends? The Company undertakes customer satisfaction surveys periodically. The feedback received is compiled and analysed to take corrective actions.