Atul Ltd 2019-20

81 Business Responsibility Report iv) Dyestuffs Manufacturers Association of India v) Ecological and Toxicological Association of Dyes and Organic Pigments Manufacturers vi) Federation of Indian Export Organisations vii) Fragrances and Flavours Association of India viii) Indian Chemical Council ix) Indian Resins Manufacturers' Association x) Pesticides Manufacturers and Formulators Association of India 2. Has the Company advocated | lobbied through above associations for advancement or improvement of public good? If so, which are the broad areas? The Company works with trade associations from time to time for advancement or improvement of public good. Principle 8: Equitable development Businesses will support inclusive growth and equitable development. 1. Does the Company have specified programs | projects | initiatives in pursuit of the policy related to equitable development? If so, what are the details thereof? The Company has six programs, namely, Education, Empowerment, Health, Relief, Infrastructure and Conservation in support of inclusive growth and equitable development. Serving the society is embedded in its working since its inception - for example, its first site was established not only as a factory, but an integrated township. The details of initiatives undertaken for such programs are given at page numbers 16 and 17. 2. Are the programs | projects undertaken through in-house teams | own foundation | external NGOs | government structures | any other organisation? The Company undertakes projects through Atul Foundation (a trust established by the Company), NGOs and other selected trusts. 3. Has the Company done any impact assessment of its initiatives? Every initiative is monitored and reviewed for its effective implementation, quantitatively and qualitatively. 4. What is the direct contribution of the Company towards community development in terms of amount (in ` ) and what are the details of the projects I initiatives undertaken? The direct contribution of the Company was ` 960 lakhs (2019-20); details of the projects | initiatives undertaken are mentioned at page number 34. 5. Has the Company taken steps to ensure that community development projects | initiatives are successfully adopted by the community? Atul Foundation identifies and implements projects along with the beneficiaries to ensure their successful adoption; for example, the project to build toilets is being implemented with active participation of all the beneficiaries. Principle 9: Value to the customers Businesses will engage with and provide value to their customers and consumers in a responsible manner. 1. What percentage of customer complaints | consumer cases is pending as on March 31, 2020? Around 7% 2. Does the Company display product information on the product label, over and above what is mandated as per local laws? The Company proactively displays product information on the label as per applicable national and international laws. Any additional information required is provided to the customers | consumers. 3. Is there any case filed by any stakeholder against the Company regarding unfair trade practices, irresponsible advertising and | or anti-competitive behaviour during the last five years and pending as on March 31, 2020? No cases were filed by any stakeholder against the Company for the above reasons. 4. Did the Company carry out any consumer survey | satisfaction trends? The Company undertakes customer satisfaction surveys periodically. The feedback received is compiled and analysed to take corrective actions.