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Business model
A business model is not a mere representation of the operations of an organisation, but how it is endeavouring
to create, deliver and capture value. Ultimately, it is tested against time and adversity. When an organisation
and its approach sustain through volatile and uncertain business cycles and still create, deliver and capture
value for the stakeholders, then they can well be called a model business.
Research has shown that one business model may appear superior to others when analysed in isolation, but
create, deliver and capture less value than others when interactions are considered. Appraising a business
model in a stand-alone fashion may lead to faulty assessment of its strengths and weaknesses.
VALUE PROPOSITIONS
Tƙ î ×îŕƭĚ ċîƙĚē
ČūŞƎîŠNj ijĿDŽĿŠij ƎƑĿūƑĿƥNj
ƥū ƎĚūƎŕĚ îŠē ƎƑūČĚƙƙĚƙ
~ƎĚƑîƥĚƙ ƙĚDŽĚŠ
ēĿƙƙĿŞĿŕîƑ ƙƭċȹƙĚijŞĚŠƥƙ
ūlj DžĺĿČĺ ƥDžū ĺîDŽĚ ċūƥĺ
ŠūŠȹƑĚƥîĿŕ îŠē ƑĚƥîĿŕ
DŽĚƑƥĿČîŕƙ
Tƙ îŠ ĿŠƥĚijƑîƥĚē
ŞîŠƭljîČƥƭƑĚƑ ūlj ǯǦǦ
ƎƑūēƭČƥƙ îŠē ǪǫǦ
ljūƑŞƭŕîƥĿūŠƙ ljƑūŞ ċîƙĿČ
ČĺĚŞĿČîŕƙ
CUSTOMER SEGMENTS
¬ĚƑDŽĚƙ Ǩǭ ēĿDŽĚƑƙĚ
ĿŠēƭƙƥƑĿĚƙ
Oîƙ î ċîƙĚ ūlj ǬȡǦǦǦ
ČƭƙƥūŞĚƑƙ îČƑūƙƙ îċūDŽĚ
ĿŠēƭƙƥƑĿĚƙ
Tƙ DžūƑŒĿŠij ƥū ljƭƑƥĺĚƑ
ċƑūîēĚŠ ČƭƙƥūŞĚƑ ċîƙĚ
CUSTOMER
RELATIONSHIPS
Tƙ ƙƭƎƎŕNjĿŠij ƎƑūēƭČƥƙ
ƥū ǬȡǦǦǦ ČƭƙƥūŞĚƑƙ ljūƑ
ƙĚDŽĚŠ ēĚČîēĚƙ
Oîƙ ŕūŠijȹƥĚƑŞ ČūŠƥƑîČƥƙ
Tƙ DžūƑŒĿŠij ƥū ƎƑūŞūƥĚ
ČūŠƥƑîČƥ ŞîŠƭljîČƥƭƑĿŠij
REVENUE STREAMS
Tƙ ijƑūDžĿŠij ĿŠ ĚNJĿƙƥĿŠijȡ
ƑĚŕîƥĚēȡ ēūDžŠƙƥƑĚîŞ
îŠē DŽîŕƭĚ îēēĚē
ƎƑūēƭČƥƙ ʈ ljūƑŞƭŕîƥĿūŠƙ
Tƙ îēēĿŠij ƭŠƑĚŕîƥĚē
ƎƑūēƭČƥƙ ʈ ljūƑŞƭŕîƥĿūŠƙ
ĿŠ î ƙŕūDž ċƭƥ ƙƥĚîēNj
DžîNj ȳƙƭČĺ îƙ ƥĿƙƙƭĚ
ČƭŕƥƭƑĚē ēîƥĚ ƎîŕŞƙȴ
Tƙ DžūƑŒĿŠij ƥū îČƐƭĿƑĚ
îŠē ʈ ūƑ ljūƑŞ ŏūĿŠƥ
DŽĚŠƥƭƑĚ ĚŠƥĿƥĿĚƙ
CHANNELS
ØūƑŒƙ DžĿƥĺ ǨȡǨǫǦ
ēĿƙƥƑĿċƭƥūƑƙ îŠē ƑĚƥîĿŕĚƑƙ
îČƑūƙƙ TŠēĿî îŠē Ŀƙ
ljƭƑƥĺĚƑ ƙƥƑĚŠijƥĺĚŠĿŠij
ƥĺĿƙ ƑūƭƥĚ ƥū ŞîƑŒĚƥ
Oîƙ Ŀƥƙ ūDžŠ ƙîŕĚƙljūƑČĚ
ūlj Ǫǩǧ ƎƑūljĚƙƙĿūŠîŕƙ îŠē
ƙƭċƙĿēĿîƑNj ČūŞƎîŠĿĚƙ ĿŠ
ƑîǕĿŕȡ ĺĿŠîȡ ƥĺĚ À /ȡ
ƥĺĚ Àe îŠē ƥĺĚ À¬
Tƙ ljƭƑƥĺĚƑ ĚŠĺîŠČĿŠij Ŀƥƙ
DžĚċƙĿƥĚ îŠē ƎƑūŞūƥĿŠij
ƙūČĿîŕ ŞĚēĿî ĿŠĿƥĿîƥĿDŽĚƙ
Sales
(
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cr
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ǬǮǨ
Ǯǧǭ Ǯǯǫ ǯǯǮ
ǧȡǧǫǯ ǧȡǧǬǮ
ǧȡǫǦǮ
ǧȡǭǪǬ
ǧȡǯǬǪ
ǨȡǩǦǭ
ǨȡǫǧǦ ǨȡǪǦǩ
ǨȡǬǩǯ
ǩȡǦǫǨ
ǩȡǮǪǫ
2004-05 2005-06 2006-07 2007-08
2009-10
2008-09
2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19
Corporate Overview 01-22
Statutory Reports 23-105 Financial Statements 107-250
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ƥƭŕ gƥē ʈ ŠŠƭîŕ ¤ĚƎūƑƥ ǨǦǧǮȹǧǯ