Atul Cover DS (Spine 20mm)

5. Has the Company taken steps to ensure that community development projects | initiatives are successfully adopted by the

community?

ƥƭŕ GūƭŠēîƥĿūŠ ¹Ƒƭƙƥ ĿēĚŠƥĿǛĚƙ îŠē ĿŞƎŕĚŞĚŠƥƙ ƎƑūŏĚČƥƙ îŕūŠij ǅĿƥĺ ƥĺĚ ċĚŠĚǛČĿîƑĿĚƙ ƥū ĚŠƙƭƑĚ ƥĺĚĿƑ ƙƭČČĚƙƙljƭŕ îēūƎƥĿūŠȫ

ljūƑ ĚǊîŞƎŕĚȡ ƥĺĚ ƎƑūŏĚČƥ ƥū ċƭĿŕē ƥūĿŕĚƥƙ Ŀƙ ċĚĿŠij ĿŞƎŕĚŞĚŠƥĚē ǅĿƥĺ îČƥĿǄĚ ƎîƑƥĿČĿƎîƥĿūŠ ūlj îŕŕ ƥĺĚ ċĚŠĚǛČĿîƑĿĚƙȦ

Principle 9: Value to the customers

Businesses will engage with and provide value to their customers and consumers in a responsible manner.

1. What percentage of customer complaints | consumer cases are pending as on March 31, 2019?

Around 11%.

2. Does the Company display product information on the product label, over and above what is mandated as per local laws?

The Company proactively displays product information on the label as per applicable national and international laws. Any

additional information required is provided to the customers | consumers.

ǩȦ

Tƙ ƥĺĚƑĚ îŠǋ ČîƙĚ ǛŕĚē ċǋ îŠǋ ƙƥîŒĚĺūŕēĚƑ îijîĿŠƙƥ ƥĺĚ ūŞƎîŠǋ ƑĚijîƑēĿŠij ƭŠljîĿƑ ƥƑîēĚ ƎƑîČƥĿČĚƙȡ ĿƑƑĚƙƎūŠƙĿċŕĚ îēǄĚƑƥĿƙĿŠij

and | or anti-competitive behaviour during the last 5 years and pending as on March 31, 2019?

sū ČîƙĚƙ ǅĚƑĚ ǛŕĚē ċǋ îŠǋ ƙƥîŒĚĺūŕēĚƑ îijîĿŠƙƥ ƥĺĚ ūŞƎîŠǋ ljūƑ ƥĺĚ îċūǄĚ ƑĚîƙūŠƙȦ

4. Did the Company carry out any consumer survey | satisfaction trends?

The Company undertakes customer satisfaction surveys periodically. The feedback received is compiled and analysed to