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DŽĿȴ GĚēĚƑîƥĿūŠ ūlj TŠēĿîŠ /NJƎūƑƥ ~ƑijîŠĿƙîƥĿūŠƙ
v) Fragrance and Flavour Association of India
vii) Pesticides Manufacturers and Formulators Association
2. Has the Company advocated | lobbied through above associations for advancement or improvement of public good? If so,
which are the broad areas?
The Company works with trade associations from time to time for advancement or improvement of public good.
Principle 8: Equitable development
Businesses will support inclusive growth and equitable development.
ǧȦ
'ūĚƙ ƥĺĚ ūŞƎîŠNj ĺîDŽĚ ƙƎĚČĿǛĚē ƎƑūijƑîŞƙ ʈ ƎƑūŏĚČƥƙ ʈ ĿŠĿƥĿîƥĿDŽĚƙ ĿŠ ƎƭƑƙƭĿƥ ūlj ƥĺĚ ƎūŕĿČNj ƑĚŕîƥĚē ƥū ĚƐƭĿƥîċŕĚ ēĚDŽĚŕūƎŞĚŠƥȧ
If so, what are the details thereof?
¹ĺĚ ūŞƎîŠNj ĺîƙ ƙĿNJ ƎƑūijƑîŞƙȡ ŠîŞĚŕNjȡ /ēƭČîƥĿūŠȡ /ŞƎūDžĚƑŞĚŠƥȡ OĚîŕƥĺȡ ¤ĚŕĿĚljȡ TŠljƑîƙƥƑƭČƥƭƑĚ îŠē ūŠƙĚƑDŽîƥĿūŠ ĿŠ
support of inclusive growth and equitable development. Serving the society is embedded in its working since its inception
ȹ ljūƑ ĚNJîŞƎŕĚȡ Ŀƥƙ ǛƑƙƥ ƙĿƥĚ Džîƙ ĚƙƥîċŕĿƙĺĚē Šūƥ ūŠŕNj îƙ î ljîČƥūƑNjȡ ċƭƥ îŠ ĿŠƥĚijƑîƥĚē ƥūDžŠƙĺĿƎȦ ¹ĺĚ ēĚƥîĿŕƙ ūlj ĿŠĿƥĿîƥĿDŽĚƙ
undertaken for such programs are given at page numbers 18 and 19.
ǨȦ
ƑĚ ƥĺĚ ƎƑūijƑîŞƙ ʈ ƎƑūŏĚČƥƙ ƭŠēĚƑƥîŒĚŠ ƥĺƑūƭijĺ ĿŠȹĺūƭƙĚ ƥĚîŞƙ ʈ ūDžŠ ljūƭŠēîƥĿūŠ ʈ ĚNJƥĚƑŠîŕ sH~ƙ ʈ ijūDŽĚƑŠŞĚŠƥ ƙƥƑƭČƥƭƑĚƙ
| any other organisation?
The Company undertakes projects through Atul Foundation (a trust established by the Company), NGOs and other
selected trusts.
3. Has the Company done any impact assessment of its initiatives?
Every initiative is monitored and reviewed for its effective implementation, quantitatively and qualitatively.
4. What is the direct contribution of the Company towards community development in terms of amount (in
`
) and what are
the details of the projects I initiatives undertaken?
The direct contribution of the Company was
`
790 lakhs (2018-19); details of the projects | initiatives undertaken are
mentioned at page number 36.
5. Has the Company taken steps to ensure that community development projects | initiatives are successfully adopted by the
community?
ƥƭŕ GūƭŠēîƥĿūŠ ¹Ƒƭƙƥ ĿēĚŠƥĿǛĚƙ îŠē ĿŞƎŕĚŞĚŠƥƙ ƎƑūŏĚČƥƙ îŕūŠij DžĿƥĺ ƥĺĚ ċĚŠĚǛČĿîƑĿĚƙ ƥū ĚŠƙƭƑĚ ƥĺĚĿƑ ƙƭČČĚƙƙljƭŕ îēūƎƥĿūŠȫ
ljūƑ ĚNJîŞƎŕĚȡ ƥĺĚ ƎƑūŏĚČƥ ƥū ċƭĿŕē ƥūĿŕĚƥƙ Ŀƙ ċĚĿŠij ĿŞƎŕĚŞĚŠƥĚē DžĿƥĺ îČƥĿDŽĚ ƎîƑƥĿČĿƎîƥĿūŠ ūlj îŕŕ ƥĺĚ ċĚŠĚǛČĿîƑĿĚƙȦ
Principle 9: Value to the customers
Businesses will engage with and provide value to their customers and consumers in a responsible manner.
1. What percentage of customer complaints | consumer cases are pending as on March 31, 2019?
Around 11%.
2. Does the Company display product information on the product label, over and above what is mandated as per local laws?
The Company proactively displays product information on the label as per applicable national and international laws. Any
additional information required is provided to the customers | consumers.
ǩȦ
Tƙ ƥĺĚƑĚ îŠNj ČîƙĚ ǛŕĚē ċNj îŠNj ƙƥîŒĚĺūŕēĚƑ îijîĿŠƙƥ ƥĺĚ ūŞƎîŠNj ƑĚijîƑēĿŠij ƭŠljîĿƑ ƥƑîēĚ ƎƑîČƥĿČĚƙȡ ĿƑƑĚƙƎūŠƙĿċŕĚ îēDŽĚƑƥĿƙĿŠij
îŠē ʈ ūƑ îŠƥĿȹČūŞƎĚƥĿƥĿDŽĚ ċĚĺîDŽĿūƭƑ ēƭƑĿŠij ƥĺĚ ŕîƙƥ ǛDŽĚ NjĚîƑƙ îŠē ƎĚŠēĿŠij îƙ ūŠ qîƑČĺ ǩǧȡ ǨǦǧǯȧ
sū ČîƙĚƙ DžĚƑĚ ǛŕĚē ċNj îŠNj ƙƥîŒĚĺūŕēĚƑ îijîĿŠƙƥ ƥĺĚ ūŞƎîŠNj ljūƑ ƥĺĚ îċūDŽĚ ƑĚîƙūŠƙȦ
4. Did the Company carry out any consumer survey | satisfaction trends?
The Company undertakes customer satisfaction surveys periodically. The feedback received is compiled and analysed to
take corrective actions.
Corporate Overview 01-22
Statutory Reports 23-105
Financial Statements 107-250
88
Atul Ltd | Annual Report 2018-19